Refund Policy

REFUNDS WILL BE DONE IN THE FOLLOWING CASES:

  • Genuine quality issues.
  • Package lost in transit.
  • In case Victoria Rings discovers that the wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or outdated delivery address.
  • After 3 failed delivery attempts by our respective courier agent.
  • If the package was rejected by the recipient.
  • Sizing issues. Thus, please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor color and design variations. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
  • If the rings are not faulty or damaged.
  • Refusing to return the item at the time of re-collection after the return is approved.
  • The customer needs to inform us within 8 hours of receipt of the goods and return the goods (on approval) within 2 working days.
  • In case a Made to Order request is placed and the customer cancels the order after 24 hours, the refunded amount will be 80% of the total invoice amount.
  • Customized orders are non-refundable.
  • Sale items will not be refunded for a change of mind.

For any further queries, feel free to contact us at +92 322 4597028 or via email at victoriaringspk@gmail.com.